This notice is a working draft. It is accurate about what this website does today and must be reviewed by the client’s legal adviser before launch.
This website is operated by ROSEWORTH INTERNATIONAL IN BOUND TOUR OPERATOR L.L.C · Trade licence 1632099, Dubai Economy and Tourism · Office No. 1-02-559SM, Malak Mohammed Saeed Hareb, Port Said, Deira, Dubai, United Arab Emirates.
Booking and paying
When you press Pay, we hold the tickets you chose for fifteen minutes and you pay on our payment provider’s secure page. Your booking is confirmed when the payment succeeds, and your tickets are emailed straight away.
If a ticket cannot be held — it has just sold out — nothing is charged and the page tells you which.
Prices
Prices are shown in UAE dirhams and are the full price: nothing is added at the checkout, and nothing is added for paying by card. A discount shown on an attraction applies to the dates it states.
Every price includes VAT at the standard rate. Nothing is added on top.
Payment
Card, and Apple Pay or Google Pay where your device offers them, are taken by our payment provider, Ziina, on its own secure page. We never see your card number.
Every paid booking gets a receipt in Arabic and English — in its email and on its booking page.
Your tickets
Every person on a paid booking gets their own ticket, emailed as a PDF — one page each, carrying the code as a number and as a scannable image. There is nothing you must print; your phone is enough.
How you use it depends on the attraction, and your ticket says which. Most are scanned at the gate. Some are exchanged at a ticket counter, with photo ID, for a physical ticket; once exchanged, that ticket cannot be cancelled.
Where a ticket carries a “valid until” date, it stops working after it — whether or not it was used. Keep the code to yourself: anyone holding it can use the ticket.
Getting in
Entry is subject to the attraction operator’s own conditions, including age limits, health restrictions, dress codes and opening times. Where an attraction is seasonal, its season is stated on its page.
We are the agent for the operator. Where an operator cancels, closes or changes a time, we will tell you and refund or rebook you; we are not liable for the operator’s own acts beyond that.
Changes and cancellations
See the cancellations page.
Getting in touch
Write to info@roseworthinternational.com, or use the contact page. We answer in Arabic or English, whichever you used.
A complaint gets a reference you can quote, and a person replies. You can also rate your booking on its page once your tickets arrive.
Law and disputes
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. If we cannot settle a complaint with you directly, the courts of Dubai have jurisdiction.
Nothing in these terms takes away a right you have under UAE consumer protection law.