This notice is a working draft. It is accurate about what this website does today and must be reviewed by the client’s legal adviser before launch.
This website is operated by ROSEWORTH INTERNATIONAL IN BOUND TOUR OPERATOR L.L.C · Trade licence 1632099, Dubai Economy and Tourism · Office No. 1-02-559SM, Malak Mohammed Saeed Hareb, Port Said, Deira, Dubai, United Arab Emirates.
Before we confirm
A request costs nothing and commits you to nothing. Reply to your confirmation email, or write to us, and it is withdrawn.
When your tickets arrive
Your booking is confirmed by email as soon as you pay. Your tickets follow by email 48 hours before your visit day starts (midnight, Dubai time), when the cancellation window closes. If you book less than 48 hours before your visit, your tickets arrive straight away.
If you want to cancel
Cancellations are made by our office, not online. To cancel, write to info@roseworthinternational.com or reply to any email about your booking, quoting your booking reference. The 48 hours are counted from when your message reaches us, Dubai time, to the start of your visit day; our confirmation shows that time.
Ask more than 48 hours before your visit day and we refund what you paid for those tickets, less the card-processing charge that is part of every price on this site (no more than 5% of the price). It is what accepting your card costs us, and the card company does not give it back when we refund. Your cancellation email shows the exact amount.
Within 48 hours of your visit day, on the day or after it, once a ticket has been exchanged at an attraction, and after a ticket’s “valid until” date has passed, it cannot be refunded. A booking made less than 48 hours before the visit cannot be cancelled for a refund; we tell you this before you pay. We buy admission in advance and are charged for it whether or not you go.
If your tickets have already been sent to you, we refund once the attraction confirms they are unused and cancelled.
You can cancel part of a booking — one attraction out of several — and these rules apply to that part only. The rest of your booking is unchanged.
These terms apply to bookings made today. If we change the cancellation period, a booking already made keeps the period shown in its confirmation email.
Changing the date
Ask us more than 48 hours before your visit day and we will move your booking to another day once, free of charge, as long as the new day has space and your tickets are valid on it. Some attractions, a desert safari camp for example, take only so many people each day, and popular days fill first.
We confirm the new date by email and send your tickets again showing it. The ticket codes do not change.
If we or the attraction cancel
If the operator closes, cancels or moves your visit, or we have to cancel it for a reason outside your control — weather, safety, an operator’s decision — you get back everything you paid for those tickets, the card-processing charge included. You are welcome to book a new date on this site. This applies whatever the notice period.
How a refund reaches you
Refunds go back to the method you paid with, in dirhams. Card refunds typically take five to ten working days to appear, depending on your bank. Every cancellation is confirmed by email, showing what you paid, anything not refundable and why, and the amount refunded.
Asking for one
Write to info@roseworthinternational.com quoting your booking reference. One message is enough; we will confirm in writing what we have done.